Healthcare Efficiency: Benefits of Nurse Triage Services
Whether you work for or operate a physician practice, health system, health plan or home care system, improving quality of care and your bottom line are typically the top priorities. Very few options improve one without adversely affecting the other.
One way to accomplish both is by utilizing nurse triage services. By outsourcing tasks that would typically take your in-house staff valuable time and energy, nurse triage services allow you to free up staff and resources. These services take healthcare efficiency to a whole new level with benefits that directly impact your patients, your own workload and your budget.
24/7 Access to Care & Advice
Long after your practice or facility has closed its doors for the evening, nurse triage call centers are standing by to make sure patients always have someone to provide them with the advice and recommendations they seek. These call centers operate 24 hours a day, 7 days a week, working to extend the level of customer service your facility establishes during normal business hours, directly influencing patient satisfaction and referrals.
Trained & Accredited Nurses
When patients call a nurse triage service in late hours of the night, they aren’t speaking to your average call center employee, they are speaking to nurses that have been screened, tested, trained and accredited by URAC (Utilization Review Accreditation Commission). Couple these requirements with advanced nurse triage software, and patients are sure to receive highly qualified advice from trained professionals; once again improving quality of care through anytime access.
Nurse triage services don’t typically come in a one-size-fits-all model. They can be customized to fit your business type; be it a private practice, hospital, health system or home care network. Additionally, nurse triage staff can answer according to your facility’s greeting and forward patient reports to physician offices of your choice if needed. This again increases the quality of care while adding a professional image to your after-hours care.
Restored Focus & Freedom
One of the greatest benefits of utilizing nurse triage services is the time is saves you and your staff, allowing you to focus on your business or simply relax after hours. Nurse triage employees can help patients with the majority of their needs and initiate further action if needed.
Nurse triage services provide patients with the comfort in knowing they are never on their own, and healthcare professionals with the comfort knowing their patients are being tended to, no matter the day or time.
Ambs Call Center has been providing comprehensive answering services since 1934. For more information on implementing affordable nurse triage services for your practice, hospital or health system, contact Ambs Call Center.